1. What is a Payment Reminder?
Payment Reminders provide the ability to set up a one-time or repeating e-mail that will be sent to your designated e-mail address on the date you wish to be notified about an upcoming payment due date. You can create as many reminders as you wish. You can create and edit payment reminders from anywhere by selecting "Schedule Payment Reminders" from the features and services menu in the My Account box on the left hand margin of our website.
Important: Payment Reminders only provide notification of a future payment. It will not make the payment for you. Please use Schedule Payments if you wish to schedule a payment.
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2. Why would I sign up for this feature?
Payment Reminders can help simplify your busy life by reminding you of your payment due date(s). A payment reminder only takes a few seconds to set up, and can save a lot of effort and expense in the long term. In addition, registering as a user in My Account allows you to track payments you have made with ACI Payments, Inc.
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3. Who can sign up for a Payment Reminder?
Anyone can setup a Payment Reminder. To create a Payment Reminder, simply click "Payment Reminders" from the My Account features and services menu. Then follow the step-by-step process to complete the set-up.
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4. How do I set-up a Payment Reminder?
You can set-up a Payment Reminder by clicking the Schedule Reminders link in the My Account features and services menu in the left hand margin. Then follow the step-by-step process to complete the set-up. ACI Payments, Inc. also offers several steps within the payment process where you may opt to set-up future Payment Reminders.
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5. How do I make a payment once I receive the Payment Reminder?
The Payment Reminder will instruct you to return to our website and follow our fast, easy and secure payment process. Please log-in to My Account upon returning so that your payment can be stored to your Payment History.
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6. When should I schedule the receipt of a Payment Reminder?
We recommend that you schedule your Payment Reminder at least two (2) days before the payment due date.
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7. Where can I set up a Payment Reminder on your website?
Payment Reminders can be set up from anywhere on our website by selecting "Schedule Payment Reminders" from the My Account features and services menu. You can also view, edit, delete, or add Payment Reminders from the My Account Dashboard.
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8. Can I create a Payment Reminder if I do not know my tax due date?
No, due dates vary from agency to agency. To obtain the due date of your future payments for purposes of setting up your Payment Reminder, please check your bill notice or contact your agency for this information.
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9. Can I set up a Payment Reminder on any type of payment?
A payment reminder can be created for any payment type that is accepted on the ACI Payments, Inc. website.
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10. When can I expect to receive my Payment Reminder?
ACI Payments, Inc. will send the Payment Reminder e-mail on the morning of the date(s) you specified when the Payment Reminder was created.
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11. What will the notification look like?
An e-mail will be sent with the subject title "Payment Reminder From ACI Payments, Inc.". The body of the e-mail will contain a reminder of the payment for the government agency you specified during the creation of the Payment Reminder.
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12. Will I receive a confirmation that my Payment Reminder has been established?
Yes. You will receive a confirmation e-mail to your designated e-mail address within minutes after the creation of your Payment Reminder.
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13. What reasons would prevent me from receiving set-up confirmation and Payment Reminder e-mails?
After creation of a Payment Reminder, you will receive an immediate confirmation to your designated e-mail address. The sender e-mail address will be customerservice@acipayonline.com and the subject will contain the words "Payment Reminder". Some spam-filtering software may be configured to prevent the delivery of e-mails from certain addresses. To ensure receipt of your future Payment Reminder, any spam-filtering software should be configured to accept e-mails from this e-mail address.
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14. How do I change my e-mail address on my Payment Reminder?
From anywhere on our website, just click on the Payment Dashboard, select "My Payment Reminders" and click on "Manage My Payment Reminders". The resulting page will allow you to change the e-mail address used for payment scheduling communications.
Note: this e-mail address may be different than the e-mail address you use to log in to My Account.
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15. How do I cancel a Payment Reminder?
From anywhere on our website, just click on the Payment Dashboard, select "My Payment Reminders", and click on "Manage My Payment Reminders". The resulting page will allow you to view, edit, or delete your payment reminders.
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16. How do I change notification dates on my Payment Reminder?
From anywhere on our website, just click on the Payment Dashboard, select "My Payment Reminders", and click on "Manage My Payment Reminders". The resulting page will allow you to view, edit, or delete your payment reminders.
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17. Who do I contact if I have problems or questions with Payment Reminders?
Please contact our Customer Service staff at (800) 487-4567. Press option 1 for English, option 2 for Spanish, and option 4 to speak directly to a representative.
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18. What if my payment type does not appear in the payment list?
ACI Payments, Inc. does not support this payment type at this time.
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19. Do I need to make a payment to create a Payment Reminder?
No. You can create a Payment Reminder at any time, without having to make a payment.
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