ACI Payments, Inc. is here to help you and resolve
any issue with our service.
As a first step, please contact ACI Payments, Inc.
Customer Service Center
for assistance in resolving any issue with our
services. Please visit our
FAQs
section for complete details on Customer Service,
including toll-free phone
numbers and email contact information. You may also
contact us by postal
mail if you wish:
ACI Payments, Inc.
Customer Service Department
177 Technology Parkway
Auburn, AL 36830
Email:
customerservice@acipayonline.com
If you feel that your question or issue with regard
to the state, local or other
payments provided by ACI Payments, Inc. remains
unresolved after contacting us, you
may contact the specific client to whom your payment
was directed. The following
U.S. states provide specific contact information
regarding the money transmission
services provided by ACI Payments, Inc.:
If your issue is unresolved by ACI Payments, Inc., 1-800-487-4567, please
submit formal complaints with the State of Alaska,
Division of Banking & Securities.
Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding
formal complaints, please email us at
dbs.licensing@alaska.gov
or call Nine Zero Seven Four Six Five Two Five Two One.
If you have complaints with respect to any
aspect of the money transmission activities
conducted at
this location, you may contact the California
Department of Business Oversight at its
toll-free
telephone number, 1-866-275-2677, by email at
consumer.services@dbo.ca.gov,
or by mail at the
Department of Business Oversight, Consumer
Services, 1515 K Street, Suite 200, Sacramento,
CA 95814
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE
Entities other than FDIC insured financial
institutions that conduct money
transmission activities in Colorado, including
the sale of money orders,
transfer of funds, and other instruments for the
payment of money or credit,
are required to be licensed by the Colorado
Division of Banking pursuant to
the Money Transmitters Act, Title 11, Article
110, Colorado Revised Statutes.
If you have a Question about or Problem with
YOUR TRANSACTION - THE MONEY YOU SENT
You must contact the Money Transmitter who
processed your transaction for
assistance. The Division of Banking does not
have access to this information.
If you are a Colorado Resident
and have a Complaint about
THE MONEY TRANSMITTER - THE COMPANY THAT SENT
YOUR MONEY
ALL complaints must be submitted in writing.
Please fill out the Complaint Form provided on
the Colorado Division of
Banking's website and return it and any
documentation supporting the
complaint via mail or email to the Division of
Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: https://banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money
transmitters and money order
companies post this notice in a conspicuous,
well-lighted location visible to customers.
ACI Payments, Inc. is a licensed money transmitter
under
Chapter 560, Florida Statutes. For suspected
violations of
Chapter 560, Florida Statutes, call ACI Payments,
Inc.
at (800) 487-4567 or contact the Florida Office of
Financial
Regulation, 200 East Gaines Street, Tallahassee, FL
32399-0376, (850) 487-9687.
The Illinois Division of Banking will accept
complaints
at 888-473-4858, or by mail at: 320 West Washington
Street, Springfield,
Illinois 62786.
The Commissioner of Financial Regulation for the
State
of Maryland will accept all questions or complaints
from Maryland
residents
regarding ACI Payments, Inc. (License # 9166, NMLS #
936777) at: 500 North Calvert Street, Room 402,
Baltimore,
Maryland 21202. Phone number: 888-784-0136.
CONSUMER FRAUD WARNING
Consumers are warned that fraud can and does occur.
Please call ACI Payments, Inc.
toll-free at 800-487-4567 to report fraud or
suspected fraud.
NOTICE
If you have a complaint, first contact the consumer
assistance division of
ACI Payments, Inc. at
1-800-487-4567.
If you still
have an unresolved complaint regarding the company's
money transmission or
currency exchange activity, please direct your
complaint to the Texas
Department of Banking:
| In Person or
U.S. Mail .......
|
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
|
| Telephone Number .......... |
1-877-276-5554 (toll free) |
| Fax Number ........................ |
1-512-475-1313 |
| E-mail Address .................. |
consumer.complaints@dob.texas.gov |
| Website Address ............... |
www.dob.texas.gov |
Consumer complaints
should be in writing, providing
as much detail as possible. Please include the
following information:
- The name of the institution and the name
of any person(s) at the
institution with whom the complainant
has had contact. Include telephone
number(s) and addresses.
- A complete description of the complaint
and any efforts that have been
made to resolve the complaint directly
with the institution.
- Copies of any available documentation
supporting the complaint and
efforts toward resolution.
- Any suggestions regarding a preferred
resolution of the complaint.
Entities other than FDIC insured financial
institutions that conduct money transmission
activities in Washington
State, including the
sale of payment of money or credit are required
to
be licensed. If there are questions or concerns
regarding a transaction
with a
licensee please contact the Washington State
Department of Financial Institutions at (360)
902-8703 or by mail at:
Department of
Consumer Services, 150 Israel Road Southwest,
Olympia, WA 98504-1200.
To file a complaint, please provide: the name of
the
company, office location, and who you contacted
at the company; your
name,
mailing address, and ten digit phone numbers;
and a
simple explanation of the problem, with a list
of events in
chronological order,
making sure to include names and dates. Be
specific
and as brief as possible. For electronic
submission, please complete the
form
found on the website: www.dfi.wa.gov
under Consumer Information: File a Complaint.
